🛒 Cancel & Refund Policy – Sabji Wala Kanpur

📞 Order Cancellation

• Customers can cancel their order by calling or sending a WhatsApp message at least 1 hour before delivery time.
• Cancellations after dispatch may not be eligible for a refund, since fresh sabji can't be taken back once it's out for delivery.

🥦 Refunds for Quality Issues

• If you receive any spoiled, damaged, or missing item, send us a photo and message within 2 hours of receiving the delivery.
• We'll happily offer:

• A credit note for future orders
• Or a refund via UPI or bank transfer within 2–3 working days

🚫 Non-Refundable Items

• Fresh sabji and fruits once accepted are not eligible for return unless they are genuinely damaged or incorrect.
• Frozen items need to be stored immediately—claims about spoilage will be reviewed case-by-case.

🚚 Delivery Charges

• Delivery fees are non-refundable unless the full order was cancelled before it left for delivery.

⏳ Refund Timing

• Approved refunds will be processed within 2–5 business days depending on the mode of payment.