Payment Policy
This policy explains accepted payment methods, payment verification, failed or duplicate transactions, wallet use and payment-related safety for Sabji Wala Kanpur orders.
Accepted payment methods
Customers may use the payment methods displayed at checkout, which can include cash on delivery, an authorised PhonePe or UPI payment flow, and eligible Sabji Wala Kanpur wallet credit. Availability may depend on the order, service zone, device and active business settings.
Payment confirmation
An online payment is treated as successful only after server-side confirmation from the authorised payment provider. A screenshot, SMS or customer-side success screen alone does not confirm settlement. The order page will show the verified payment and order status.
Payment safety
Never share a UPI PIN, OTP, CVV, card PIN, net-banking password or screen-sharing access with Sabji Wala Kanpur staff or any caller. A UPI PIN is entered only inside the authorised payment app to approve a payment, never to receive a refund.
Pending or failed payments
If a payment is pending, do not immediately repeat it. Refresh the order status or contact support with the order ID and payment reference. A failed transaction is not credited to the order unless the payment provider later confirms settlement. Bank reversal times are controlled by the issuing bank or payment provider.
Duplicate or excess payment
If two verified payments are received for the same order, or an amount is collected for an item removed from the confirmed order, the eligible excess amount will be refunded or credited after verification under the Cancellation and Refund Policy.
Wallet payments
Sabji Wala Kanpur wallet credit is a closed-system balance usable only for eligible purchases on this platform. It cannot be transferred to another customer, bank account or UPI account and cannot be withdrawn as cash. Bonus or promotional credit may have an expiry date displayed with the offer or wallet entry.
Refunds
Approved refunds are handled under the Cancellation and Refund Policy and are normally returned to the original payment method. Where applicable and accepted by the customer, an adjustment may be issued as non-transferable store wallet credit.
Charges and invoice
The payable amount, including item total, discount, delivery charge, handling fee and wallet adjustment, is displayed before final confirmation. The final invoice reflects the verified payment and fulfilled items.
Payment support
For a payment issue, contact support with the order ID, registered mobile number, payment amount, approximate time and gateway transaction reference. Do not send a UPI PIN, OTP, CVV or password.