Cancellation and Refund Policy
This policy explains when an order placed through Sabji Wala Kanpur may be cancelled and when a refund or replacement may be requested.
Order cancellation
A cancellation request must be made within 2 days of placing the order and, in every case, before the order has been packed or dispatched. Because most orders are processed for same-day or next-day delivery, the practical cancellation window may be much shorter. Once packing has started or an order is out for delivery, cancellation may be declined. A visibly wrong or damaged item may be refused at the doorstep and recorded with the delivery partner.
Perishable goods
Fresh vegetables, fruits, herbs and other eatables are perishable, so a change-of-mind cancellation or return is not accepted after delivery. A refund or replacement may still be approved when the customer establishes that an item was missing, wrong, spoiled, damaged or materially below the confirmed quality.
Reporting a problem
Report a damaged, defective, wrong, missing or quality-affected item to customer support within 2 days of receipt, preferably within 6 hours for fresh produce. Provide the order ID, registered mobile number, issue description and a clear photograph where available. Our team will verify the order and communicate the appropriate replacement, refund or credit decision.
Manufacturer warranty
If we sell a packaged non-perishable product carrying a manufacturer warranty, warranty-covered defects should be raised with the manufacturer according to the warranty terms. This does not remove any remedy available to a consumer against us under applicable law.
Eligible payment cases
A refund may also be approved for a payment captured against an eligible cancelled order, a duplicate payment, an undelivered order or an amount charged for a removed or unavailable item.
Method and timeline
An approved online-payment refund is processed to the original payment method within 7 business days. Banks and payment providers may require additional time to display the credit. Cash-on-delivery adjustments may be issued through an approved bank/UPI refund or non-transferable Sabji Wala Kanpur store credit.
Partial refunds
If only part of an order is unavailable or affected, the refund is limited to the verified value of that item and any directly attributable charge. The customer may consent to receiving the remaining items.
Non-eligible cases
A refund may be declined for a change of mind after delivery, normal variation in size, colour or shape of natural produce, incorrect storage after delivery, or a claim that cannot be matched to the supplied order. This does not limit statutory consumer rights.
How to request
Contact support with the order ID, registered mobile number, issue description and supporting photo where relevant. We will communicate the decision and refund reference through the registered contact channel.