Return and Replacement Policy
Eligible return or exchange requests must be raised within 1 day of purchase; special rules apply to fresh and perishable goods.
Return window
Raise an eligible return or exchange request within 1 day from the date of purchase or delivery, whichever is later. After this period, we normally cannot offer a return, exchange or refund unless required by applicable law or covered by an express manufacturer warranty.
Eligible non-perishable items
For an eligible packaged non-perishable item, it must be unused, unopened, in the same condition in which it was received and accompanied by its original packaging. Items clearly identified as non-returnable or final-sale before purchase may be excluded, but a disclosed sale or promotion does not remove remedies for a product that is defective, damaged, wrong or materially misdescribed.
Perishable products
Fresh vegetables, fruits, herbs, flowers, eatables and other perishables are exempt from general change-of-mind returns because they cannot safely be collected and resold. Please inspect the delivery promptly. This exemption does not apply when a supplied item is wrong, missing, spoiled, damaged or materially below the confirmed quality.
Wrong, missing or damaged items
If an item is wrong, missing, spoiled or materially damaged, contact us within the applicable 1-day window and preferably within 6 hours for fresh produce. After verification, we may offer a replacement on the next available route, a partial/full refund, or non-transferable store credit according to availability and the customer’s choice where feasible.
Handover refusal
A visibly damaged or wrong item may be refused at handover and recorded by the delivery partner. Unaffected items in the same order may still be accepted with the customer’s consent.
Inspection and decision
For an accepted return, we will notify the customer through the registered mobile, WhatsApp or email when the item is received and inspected. If approved after the quality check, the replacement, refund or credit will be processed under the applicable Refund Policy.
Exclusions
Natural differences in colour, shape, size, ripeness and minor weight tolerance caused by grading are not defects unless the delivered pack materially differs from the confirmed order.