Shipping and Delivery Policy
Sabji Wala Kanpur provides local delivery in supported Kanpur service zones shown at checkout.
Service area and charges
Serviceability, minimum order, delivery charge, handling fee and free-delivery threshold are calculated from the active delivery zone and displayed before order confirmation.
Processing and schedule
Orders are normally graded, packed and dispatched within 1 day from the order or successful-payment date, or on the delivery date agreed and displayed at confirmation. Same-day delivery is generally available only for orders booked before 12:00 noon India time. Orders after the cut-off are scheduled for the next available delivery date.
Delivery method and address
Orders are delivered through authorised Sabji Wala Kanpur delivery staff or an approved local delivery service to the address provided by the buyer at checkout. The customer is responsible for providing a complete, accurate and reachable delivery address and contact number. We do not ordinarily ship fresh produce by speed post or a national courier.
Confirmation
Order booking, dispatch and delivery status may be confirmed through the registered mobile number, WhatsApp, push notification, tracking page or email address supplied by the customer.
Tracking and delays
Where available, the customer receives an order-status and tracking link. ETA is an estimate and may change because of mandi availability, grading, packing, weather, traffic or route sequencing.
Failed delivery
If the customer cannot be reached or the address is incomplete, we may attempt contact and reschedule or cancel the delivery. Any applicable refund will follow the Cancellation and Refund Policy.
Delivery-charge refunds
A delivery or handling charge already incurred is normally non-refundable when delivery fails because the customer is unavailable, refuses an otherwise correct order or provides an incorrect address. If we cancel the complete order, cannot deliver to a confirmed serviceable address, or charge for a service not provided, the eligible charge will be refunded under the Refund Policy.